Our Aims
Our Aims
Simply Care Partners have a simple philosophy: Quality, respect, dignity, personalisation, promotion of independence, freedom to make own decisions and inclusion for all.
Our philosophy is effective, having been corroborated by strong policies and procedures to ensure that safe and competent service delivery is maintained by the company. The managing directors and compliance manager have joint responsibility of ensuring the updating, implementation and compliance of all policies are maintained regularly for safe service delivery and safety for all.
- We aim to provide a complete all in one care package to individuals in their own home. We recognise that it is in your own home that you are often most vulnerable, as judged by the frequency of bogus callers, and we are committed to helping you stay safe. We have our own contractors who have been screened through enhanced DBS (CRB) checks and other security checks to ensure your safety.
- Within our supported living framework we aim to provide a service that meets the needs of everyone, with external support of other multi-disciplinary bodies.
- We aim to give you full peace of mind by having a service that will meet all your needs like domestic care, maintenance, supported living and care package within the comfort of your own house.
Experienced carers
Our staff are experienced in all aspects of the services we provide and are personally allocated to every service user in accordance with their skills. This allows them to more fully meet the needs of that individual, as well as reduce all travelling distances in order to promote good time-keeping and attendance. We understand the importance of our carers’ commitment and contribution towards the provision and delivery of the service we believe in.
Fairness & Equality
Simply Care Partners is a non-discriminatory company with a strong and strict recruitment and selection policy. This ensures fairness to all applicants, as well as recruits the person most suitable for the job. We welcome applications from all backgrounds: including disabled, black, Asian and ethnic minority candidates. We believe that successful implementation of equality and diversity in all aspects of our work guarantees that our service users, staff and partners are valued, motivated and treated fairly. We have an equality and human rights legal framework that covers employment practices and service delivery, to ensure that we work within this and avoid discrimination.
Committed to high standards
In order to meet the company’s goal of delivering high quality service with competent staff, we take care to train, educate and induct all new employees in accordance with all statutory, legislative, and regulatory standards. These include the care quality commission essential standards of quality and safety, national training organisation standards and the health and social care Act 2008. To ensure we remain compliant, our compliance manager is committed to continuously monitoring the performance of our employees and services, including auditing all our services.
WE LISTEN
We operate on a system that encourages complaints and compliments as this is an avenue of improving our service and reflects best on the quality of our work. At Simply Care Partners, we treat all complaints very seriously and our compliance manager visits service users regularly in their own homes to ensure that our service provision still meets their needs. This also helps to monitor the quality of our service and to review the care package.
We encourage our clients to report any concerns they have, no matter how minor they may be. These may be requests to change their carer or preferred time without their consent, being kept waiting by their carer without any explanation or being spoken to in a manner that they do not like. All complaints reported to or identified by our compliance manager during regular visits will be recorded, with a comprehensive corrective action plan implemented immediately.
We consider our customer's opinion, ideas and perspectives to help shape a better platform and future for our company.